At VIAI Beauty, transparency and customer safety are our top priorities. To help you shop with confidence, we provide the following information about how our products are sourced, inspected, and handled.

  • We source our products from trusted U.S. wholesale distributors, retail overstock suppliers, and verified shelf-pull partners, as well as small-business vendors in our Collective Marketplace.

  • We do not claim to be an authorized retailer or distributor for most major brands unless explicitly stated on the product page.

  • All brand names, trademarks, and logos are the property of their respective owners and are used strictly for identification and compatibility purposes (nominative fair use).

  • All products we sell are 100% authentic, acquired through legitimate and verifiable supply channels.

  • We make no claim of affiliation, partnership, sponsorship, or endorsement by any brands unless clearly noted.

  • Our inventory may include overstock items, shelf-pull items, and retail-ready vendor products.

  • All items sold are unused and unopened, though outer packaging may show minor cosmetic imperfections such as:

          • small dents

          • light scratches

          • retail sticker residue

          • slight shelf wear

  • These imperfections do not affect the quality, formula, or performance of the cosmetic product inside.

  • Items with broken seals, contamination, or signs of prior use are not listed for sale.

  • Packaging variations may occur due to differences between retail batches, overstock lots, or manufacturer updates.

  • Every product undergoes a thorough, multi-step inspection process to verify:

          • intact seals

          • no swatching, tampering, or prior use

          • valid expiration dates or freshness indicators

          • clean, uncontaminated, and structurally sound packaging

  • Products are stored in a clean, climate-controlled environment to ensure safe handling and maintain formula integrity.

  • We do not sell expired items. Products that do not meet our safety standards are removed from inventory.

  • Ingredient lists, warnings, and product information are provided exactly as received from the original manufacturer.

  • For hygiene and safety reasons, all cosmetic sales are final unless the item arrives damaged or incorrect, in which case we will replace or refund the product.